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Service Team

Professional, dedicated, and attentive, our service team will guarantee your product use process throughout the whole process, and use the best service to win your praise.

Smad is in a leading position in the home appliance industry and has an experienced marketing team

B2B Customer Service

The driving force of SMAD's growth comes from the satisfaction of our customers. We have more than ten years of customer service experience, we can provide you with online services, telephone services, and dealer services. At the same time, SMAD is the strong backing of dealers, and we can always provide dealers with various relevant information during the sales process. Our B2B platform is exclusively open to you. Through technical services, marketing and public relations materials, even including round-the-clock online communication, to provide you with all-round support.

Smad are the leader in home appliances and support all customers

Our Service

From pre-sales to after-sales, our professional service team can help you accurately solve problems, free repairs and parts replacement services, so that you can buy and use our products with more confidence.

1 year for the whole unit & 3 years for the main parts

WARRANTY
Smad has been deeply involved in the field of home appliances for many years and has a complete after-sales and service system

WARRANTY

1 year for the whole unit & 3 years for the main parts

24/7 product technical support
After-sales maintenance service
Brand authorization cooperation
Marketing plan provided

B2B Reseller Support
Smad provides a variety of household appliances service support for all types of customers

B2B Reseller Support

24/7 product technical support
After-sales maintenance service
Brand authorization cooperation
Marketing plan provided

SMAD has become an international professional OEM manufacturing base for household appliances

OEM SERVICE
Smad has multiple large-scale household appliances production bases, which can meet the mass production capacity

OEM SERVICE

SMAD has become an international professional OEM manufacturing base for household appliances

Send from overseas warehouse directly. For some products in the US, UK, and Germany

OVERSEAS WAREHOUSE
Smad has multiple overseas electric appliance warehouses to meet timely delivery needs, allowing you to receive the goods faster

OVERSEAS WAREHOUSE

Send from overseas warehouse directly. For some products in the US, UK, and Germany

Multiple payment methods, TT, LC, OA, etc. Then accept credit cards, Alipay, WeChat, PAYPAL, etc

PAYMENT METHOD
Smad with multiple payment methods about household appliances in China

PAYMENT METHOD

Multiple payment methods, TT, LC, OA, etc. Then accept credit cards, Alipay, WeChat, PAYPAL, etc

Download

Smad can provide high performance products for consumers. You can download the product brochure here.

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FAQs

We are making our greatest efforts to offer you the quality made products at good price. We’d like to cooperate with you to expand our business in your markets.If in doubt, please see the following FAQs

Q: What are the products of your company?

Refrigerator, Freezer, Microwave Oven, Washing Machine, Absorption Fridge, Dishwasher, Wine Cooler, Water Dispenser, Ice Maker and other appliances.

Q: Are you a trading company or factory?

We're factory and also do trading. We have advanced R&D, manufacturing and export capabilities.

Q: Can your products be customized?

Yes, we do OEM service.

Q: Can I get a sample first?

Yes, sample is available. We can send out sample for test if the order quantity is big enough. 

Q: What are the overseas markets of your company?

Main markets are North America, Western Europe, Eastern Europe, Northern Europe, Africa, Oceania, we export over 38 countries.

Q: How do I make payment?

You could pay by Westunion, Paypal, T/T, L/C and other negotiable payment terms.

Q: How do I know your quality?

Detailed product photos and sample will be able to verify our quality.

Q: What is your payment terms?

a) T/T: 30% deposit and 70% balance before shipment. 

b) L/C: 100% L/C irrevocable at sight 

c) Negotiable

Q: What is the guarantee of your products?

We offer 1 year guarantee for the whole unit and 3 years for the main parts. 

Q: Can you offer SKD or CKD for our products?

Yes, we can.

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